Frequently Asked Questions

If the amount of a contaminant exceeds a predetermined safe level in your drinking water (MCL, Action Level, etc.), We will notify you via newspapers, radio, TV and other means within 24 hours. With the notification, you will be instructed on what appropriate actions you can take to protect your family's health.

For more information, visit the Vulnerable Populations and Water Contaminants page.

The treatment process consists of a series of steps with water first being drawn from the Cape Fear River and then going through the filtration process including the settling of sediments and the addition of purifying substances.

Review the detailed Water Purification Process.

Drinking water, including bottled water, may reasonably be expected to contain at least small amounts of some contaminants. The presence of contaminants does not necessarily indicate that water poses a health risk. However, some people may be more vulnerable to contaminants in drinking water than the general population.

Learn more by visiting the Vulnerable Populations and Water Contaminants page.

Lead is a naturally occurring element in our environment. Consequently, our water supply is expected to contain small, undetectable amounts of lead. However, most of the lead in household water usually comes from the plumbing in your own home, not from the local water supply.

For tips on how to reduce your lead exposure, visit the Lead in Drinking Water page.

Cross-connections that could contaminate drinking water distribution lines are a major concern. A cross-connection is formed at any point where a drinking water line connects to equipment (boilers), systems containing chemicals (air conditioning systems, fire sprinkler systems, irrigation systems) or water sources of questionable quality.

Cross-connection contamination can occur when the pressure in the equipment or system is greater than the pressure inside the drinking water line (backpressure).

Learn more about Contamination from Cross-Connections.

Please email the Billing and Collections Department or call 919-775-8215.

Please call customer service at 919-775-8215. Our representatives there will either be able to immediately answer your question or get your question to the appropriate department. 

Please email the City of Sanford Water Plant Laboratory Supervisor Clarence Thompson at clarence.thompson@tririverwater.com or call 919-777-1804.

Please call 919-777-1803.

If the amount of a contaminant exceeds a predetermined safe level in your drinking water (MCL, Action Level, etc.), We will notify you via newspapers, radio, TV, and other means within 24 hours. With the notification, you will be instructed on what appropriate actions you can take to protect your family's health.