Sanford Customers

TriRiver Water bills in four cycles each month. Your location determines what cycle you are billed in and when your bill is due. TriRiver Water reads each customer's water meter before the issuance of a monthly bill. For billing purposes, readings are done in cubic feet and then converted to gallons. All active customers are billed a minimum bill at the current rate whether you use any water or not.

Billing Cycles (Run)

• Cycle 1 is due the 26th of each month
• Cycle 2 is due the 3rd of each month
• Cycle 3 is due the 6th of each month
• Cycle 4 is due the 16th of each month

1. Account Information: This section contains your bill number, customer and account number, bill date, and Run.
   This section contains billing information such as the amount of your previous balance, last payment, unpaid balance, current charges, bill due date, and amount due.
2. Billing Date: This is the date your bill was generated. Bill are usually generated and mailed on the same day.
   Due Date: This is the date that the current bill is due. Past-due balances are due 10 days after the due date.
3. Service Address: This is the location where you receive service from TriRiver Water. This might be different than your mailing address.
4. Meter Reading: This section contains your consumption information in cubic feet and the gallon equivalent. You can also find your meter read dates, actual meter readings, and the number of days in the billing cycle.
   Meter Number: Each customer has a meter assigned with a unique number to their service location.
   Present Read Date/Previous Read Date/Present Meter Reading/Previous Meter Reading/Usage: These are readings used to calculate your bill and the total gallons used. Readings are typically in 100 cubic feet increments, so a difference of one between the current reading and the prior reading would be 748 total gallons (there is 7.48 gallons in one cubic foot).  In the example, the change to 9653 from 9394 on the meter was 259 (100 cubic foot increments), or 259 cubic feet.  259 cubic feet x 7.48 gallons = 1,937 gallons.
   Billing Date & Read Date: The bill date covers the water used in the previous month. For example, the bill date of 08/06/23 covers water used from 06/17/2023 to 07/18/2023.  
   Current Charges: This section breaks down charges by account type (residential, commercial, etc.), account rate (inside or outside city limits), and water service or sewer service | Water:  The amount due for water used. | Sewer:  Sewer charges are based on the amount of water used.  
   The bill shows the rate based on how much water a customer uses. The rate reflects what TriRiver charges for 100 units of water, as shown on the bills. Each unit is 1 cubic foot, or 7.48 gallons. A customer using 300 units over a month would be charged a minimum of $21.88 for water and $20.70 for sewer inside city limits. The total bill is $42.58. This is the minimum bill for 300 cubic feet of water. Please see the rate schedule for different rate charges.
5. Bill Summary
   The bottom portion of your bill is the remittance, which should be included with your payment and mailed to our utility bill lockbox processor. Information such as your account/customer number, service address, due dates, and bill number is repeated here.   
   Previous Balance: This is the total of all previous balances listed on your account prior to the printing of this bill.  Generally, this is the previous billing period plus any late or disconnect fees.   
   Current Charges: These are the current charges, as explained above. 
   Total Amount Due: This is the total amount of all past due and current charges that are due on your account.   Past due balances are still due and payable 10 days after the due date to avoid disconnection.
   

Pittsboro Customers

TriRiver Water reads each customer's water meter before the issuance of a monthly bill. All active customers are billed a minimum bill at the current rate whether you use any water or not.

1. Account Information: This section contains your customer number, service location, bill number, bill date, account number, account type, and due date.
   Service Location is where you receive service from TriRiver Water. it might be different from your mailing address.
   Bill Date is the date your bill was generated. Bills are generally generated and mailed on the same day.
   Account Type is the service address' categorization.
   Due Date is when the current bill is due.
2. Billing Information: This section contains billing information such as the amount of your previous balance, total current billing, any adjustments, last payment received, penalties charged, unpaid balance, and total amount due.
3. Meter Reading: This section contains your consumption information in cubic feet. You can also find your meter serial number, meter read dates, actual meter readings, usage, and charge amounts.
   Meter Number: Each customer has a meter assigned with a unique number to their service location.
   Present Read Date/Previous Read Date/Present Meter Reading/Previous Meter Reading/Usage: Locate the current reading, previous reading, and usage on your bill. These are readings used to calculate your bill and the total cubic feet used. Take your current read and subtract the previous read; since the meter is read in gallons but converted to cubic feet on the bill, you must divide that difference by 7.48 to create the cubic foot measurement.
   Bill Date & Read Date: The bill date is when your bill was generated, and teh read date covers the period when you used water. The usage is water used in the prvious month.
   Description: This section breaks down charges by meter categorization (small/large), account rate (inside or outside city limits), and water service or sewer service.
   Water:  The amount due for water used. Sewer:  Sewer charges are based on the amount of water used.  
   The bill shows the base charge amount and amount due based on consumption. (See rate schedule for charge amounts).
4. Bill Summary: The bottom portion of your bill is the remittance, which should be included with your payment and mailed to our utility bill lockbox processor. Information such as your service location, bill number, account/customer number, due date, and total due is repeated here.