Frequently Asked Questions

Siler City is joining forces with Sanford, Pittsboro, and Chatham County to better meet the growing need for water and wastewater services in the region.

With the Chatham-Siler City Advanced Manufacturing (CAM) site, Wolfspeed, and many other expansions and developments on the horizon, the region’s water infrastructure is key to securing our community’s economic future. The merger of water utilities in the region ensures a more robust, interconnected system, which creates a more resilient and efficient water system.

This merger process officially took effect in 2024 when Sanford and Pittsboro joined forces to form TriRiver Water. Now, Siler City and Chatham County are joining up, making TriRiver Water a growing regional water utility.

TriRiver Water's name symbolizes the connection to the three rivers that sustain our region and reflects a continued commitment to innovation, sustainability, and community. It also embodies a dedication to improving quality of life by providing exceptional service to customers as the region grows.

The Town of Siler City water customers can expect a final water bill from the Town of Siler City dated June 27, 2025.  Customers can begin making payments for the June 27 bill to TriRiver Water starting on July 8.

Important: The payment conversion process will begin on July 1 and end on July 7. Customers will be unable to make payments during this time.

Starting in August 2025, you will receive your first official water bill from TriRiver Water. 

Existing Town of Siler City utility customers will not be charged any transfer/rollover fees or be required to pay a new deposit during the TriRiver migration in July 2025. 

You can count on the same exceptional service you are accustomed to now. The only changes you’ll need to make on your end are who you make your payments to and where you send those payments. 

• Your account number will change. It will appear on your first bill from TriRiver Water. You may also call 919-775-8215 on or after July 8 to get your new account  number.
• If the Town of Siler City drafts your checking or savings account via automatic bank draft, you will not need to do anything. (Banking information transfers automatically; the draft date will be the bill due date).
• If you use the Town of Siler City in your records or online banking, please update the payee to TriRiver Water and add your new account and customer number ensure smooth payment transactions.
• If you pay online, you will now pay at TriRiverWater.com with your new account number. 
• If you’ve set up autopay with your debit or credit card online, you’ll need to set up a new autopay account on TriRiverWater.com. There is a 2% convenience fee charged for credit/debit transactions.  Register your new TriRiver Water account and customer number and enroll it in autopay. You must cancel your Town of Siler City autopay on June 30.
• If you pay via check, make your checks payable to TriRiver Water and mail them to PO Box 96888, Charlotte, NC 28296-6888. The Charlotte address is our lockbox facility, which processes all mailed-in payments.  
• If you pay in person, please pay at 311 North Second Avenue, Room 101 (first floor), Siler City, NC 27344, from 8 a.m. to 5 p.m. Monday through Friday. All payment types are accepted.
• If you pay via phone, you’ll now call 919-775-8215.
  

No. TriRiver Water will not charge any late fees or consider any service disconnections for Siler City customers during the first 2 months of the transition.

Yes, the new customer service number is 919-775-8215.

If you have any question about TriRiver Water products, services, or billing, you should call customer service at 919-775-8215. Our representatives there will either be able to immediately answer your question or get your question to the appropriate department. 

You may receive mail, social media, online, email, and/or text communications.

No, we remain committed to providing the same high-quality water services that customers have come to trust, with a renewed focus on innovation, efficiency, and customer satisfaction.

If you have questions or concerns during the transition, please contact us at 919-775-8215 or send customer service an email.. 

If you had Garbage & Recycling on your Town of Siler City utility bill, that will now be billed on your property’s annual tax bill